Your team processes 50-200 claims emails per day. Manually.

The Daily Email Grind

Claims adjusters start every morning with 30-80 new emails containing claim documents. Each email requires manual processing:

• Open email, identify sender and claim reference
• Download 1-4 attachments per email
• Determine document type (police report? medical record? invoice?)
• Figure out which existing claim file it belongs to (or if it's a new claim)
• Rename files from "IMG_2847.jpg" to something meaningful
• Navigate to the claim folder in the document management system
• Upload each attachment to the correct subfolder
• Log the action in the claims system
• Reply to sender acknowledging receipt

At 3-5 minutes per email, a team processing 50 emails per day wastes 14+ hours per week on email triage alone.

The Hidden Costs

Beyond the wasted time, manual email processing creates compounding problems:

• Lost documents: Attachments get saved to local desktops and never make it to the claim file. When the adjuster goes on vacation, no one else can find them.
• Delayed processing: High-priority documents sit in email queues for hours or days because no one realized they were urgent.
• Duplicate work: The same document arrives via email, fax, and upload portal. Three people process it three times.
• No audit trail: There's no record of when documents arrived, who processed them, or why they were attached to a specific claim.
• Adjuster burnout: Spending hours per day on email busywork instead of actual claims decisions drives turnover.

1. Automatic Email Monitoring

Regure connects to your email server via IMAP or Exchange and monitors designated inboxes 24/7. When a new email arrives with attachments, Regure extracts:

• All attachments (PDF, JPG, PNG, DOCX, etc.)
• Sender information (email, name, organization)
• Subject line and email body text
• Timestamp and thread metadata

See Document Processing for details on supported formats.

2. AI Document Classification

Every attachment is classified using insurance-specific AI models trained on millions of claims documents. Regure identifies:

• ACORD forms (25, 27, 28, etc.) with field-level extraction
• Medical records (progress notes, diagnostic reports, bills)
• Invoices and estimates (repair shops, contractors, medical providers)
• Photos and evidence (scene photos, damage documentation)
• Legal documents (demand letters, releases, subrogation notices)
• Policy documents (declarations pages, endorsements)

Classification accuracy exceeds 96% on insurance documents. Unrecognized documents are flagged for human review.

3. Smart Claim Matching

Regure analyzes the email subject, body, sender, and document contents to match attachments to existing claim files. The matching logic checks:

• Claim numbers in subject line or email body
• Policy numbers extracted from documents
• Claimant names and contact information
• Loss dates and locations
• Vehicle VINs or property addresses

If a match is found, documents are attached to the existing claim. If no match exists and the email appears to be First Notice of Loss (FNOL), Regure creates a new claim file automatically.

4. Automatic Filing and Logging

Once classified and matched, documents are:

• Renamed using your naming conventions (CLM-2847_Police_Report_2024-02-14.pdf)
• Filed in the correct claim folder and subfolder (Police Reports, Medical, Photos, etc.)
• Tagged with metadata (document type, received date, source, sender)
• Logged in the immutable audit trail with timestamp and attribution
• Made searchable via full-text OCR and metadata indexing

The entire process — from email arrival to document filed — takes seconds. No human intervention required.

5. Notifications and Exceptions

Adjusters are notified when:

• High-priority documents arrive (legal notices, subpoenas, urgent medical)
• New claims are created from FNOL emails
• Documents can't be classified with high confidence (manual review needed)
• Claim matching is ambiguous (multiple possible matches)

Adjusters work by exception — reviewing only the 5-10% of cases that need human judgment — instead of processing 100% of incoming emails manually.

6. Integration with Claims Systems

Regure integrates with Guidewire, Duck Creek, Sapiens, Applied Epic, and other core systems via RESTful APIs. When a document is filed in Regure, the claims system is updated automatically with:

• Document received confirmation
• Document type and description
• Link to view the document in Regure
• Extracted data fields (claim number, dates, amounts)

No duplicate data entry. No context switching between systems. See Claims Automation for integration details.