Your brokers lose renewals because they can't find the right policy document when the client calls
Every renewal conversation starts the same way: 'Let me find your file.' That search takes 8 minutes on average — switching between email, SharePoint, network drives, and someone's desktop folder. By the time you find it, the client's already talking to your competitor.
The daily reality of broker document chaos
Your brokers spend 40% of their day managing documents — not selling, not servicing, not building relationships. They're searching for lost emails, recreating client files from scratch, and manually assembling renewal documentation that should already exist in one place.
Client documents are scattered across email inboxes (the adjuster's, the CSR's, the principal's), shared network drives with inconsistent folder structures, SharePoint sites that nobody searches correctly, and personal desktop folders that disappear when someone leaves. A single commercial account might have documents in 15 different locations across 3 different systems.
This fragmentation creates operational risk. When a client calls with a claim, you can't immediately pull up the certificate of insurance, the endorsements, and the loss history. When renewal comes up, you're missing premium history, loss runs, and prior correspondence. When a regulatory audit arrives, you spend weeks compiling evidence that should take minutes.
Regure is claims automation software for brokers that creates a single source of truth for every client and every policy. All documents — policies, certificates, endorsements, claims, correspondence, and renewal materials — organized by client and policy, accessible to your entire team, with complete audit trails for compliance.
One centralized document hub per client — across all lines and all branches
Stop asking "where did we save that certificate?" Every client has one file. Every policy links to that client. Every document is tagged, searchable, and accessible to your entire team.
Most brokerages operate with client documents scattered across systems that don't talk to each other. Email holds recent correspondence. SharePoint or a network drive stores policy documents — maybe. The agency management system (Applied Epic, Vertafore, or similar) has some records but not the full document trail. Personal folders on individual desktops contain critical files that only one person can access.
When that one person goes on holiday, takes a sick day, or leaves the firm — their knowledge and their files leave with them. The rest of the team can't service the client because they don't know what documents exist or where they're stored.
Regure creates a centralized client file that aggregates documents from every source: email ingestion automatically files correspondence under the right client, AI document processing classifies and tags uploaded files, and API integration with your agency management system keeps policy data synchronized.
Every team member sees the same client file — from the CSR who answers the phone to the account executive who handles renewals to the principal who reviews performance. Documents are organized by policy, line of business, and document type — not by who happened to save it or when it arrived.
- Automatic email-to-client filing from monitored inboxes
- Document classification by type: policies, certificates, claims, endorsements, correspondence
- Version control with full document history and change tracking
- Cross-branch access for multi-location agencies
- Integration with Applied Epic, Vertafore AMS360, and other AMS platforms
- Mobile access for producers working outside the office
Automated renewal tracking with intelligent reminders
Renewals don't get lost in spreadsheets or calendar reminders. Regure tracks every expiration date, assembles renewal documentation automatically, and notifies the right team members at 90, 60, and 30 days before renewal.
Renewal Calendar & Alerts
Regure maintains a renewal calendar across all clients and policies, tracking expiration dates from policy documents and your AMS. The system generates automated alerts at configurable intervals (default: 90, 60, and 30 days before renewal), notifying the account executive, CSR, and producer responsible for the account.
Alerts include the renewal checklist: current policy terms, loss history, premium history, and outstanding items needed from the client. No more "I didn't realize that renewal was coming up."
Automated Document Assembly
When a renewal alert triggers, Regure automatically assembles the renewal package: current policy, loss runs, premium history, certificates issued in the past year, and claims filed during the policy period. The account executive doesn't hunt for documents — they're presented in one package, ready for the renewal conversation.
For clients with multiple policies renewing on different dates, each policy's renewal package is tracked separately with its own timeline and documentation.
Commission Reconciliation
Commission statements from carriers arrive as PDFs with line-item detail that must be matched to policies and clients. Regure ingests commission statements, extracts policy numbers and amounts, and matches them to your client records — flagging discrepancies for review.
This automated reconciliation eliminates the manual matching process that typically takes hours each month, and ensures you catch commission errors before they compound across multiple statement periods.
Cross-Line Visibility
Clients with multiple lines of business (property, casualty, auto, workers comp, D&O) often have renewals staggered throughout the year. Regure provides a single view of all lines for each client, showing which policies are up for renewal, which are mid-term, and which recently renewed.
This cross-line visibility enables account rounding strategies — when one line renews, you see what other lines are approaching renewal and can proactively offer quotes for additional coverage.
Client portal for self-service status checks and certificate requests
Stop fielding "where's my certificate?" phone calls. Give clients a secure portal where they check claim status, download certificates, and submit documents — 24/7, without calling your office.
Claim Status Tracking
Clients log into their portal and see real-time claim status for all open claims. They can view submitted documentation, see when the adjuster last reviewed the file, and track settlement progress — without calling to ask for updates.
This self-service access reduces inbound calls to your CSRs and improves client satisfaction. Clients appreciate transparency and immediate access to their claim information.
Certificate of Insurance Issuance
Clients request certificates of insurance through the portal, specifying the certificate holder and coverage requirements. The system generates the certificate from current policy data and emails it to the client — often within minutes of the request.
For frequently requested certificates (e.g., the same certificate holder for multiple projects), clients can save templates and reissue certificates with one click.
Document Upload & Submission
When you need additional information from a client — updated loss runs, financial statements, or exposure schedules for renewal — clients upload documents directly through the portal. Documents are automatically filed under the correct client and policy, eliminating email attachments that get lost.
The system notifies your team when a client uploads requested documents, so renewal workflows can continue without delay.
FCA Consumer Duty compliance and audit-ready documentation
UK brokers face FCA Consumer Duty requirements to prove good customer outcomes. US brokers face state E&O scrutiny. Regure provides the audit trails and compliance evidence both need.
For UK brokers regulated by the FCA, Consumer Duty requires evidence that clients receive suitable products, fair value, clear communications, and appropriate support. When the FCA asks for proof, you need complete documentation of the advice process, suitability assessments, and client communications.
Regure logs every client interaction: when the producer met with the client, what documents were reviewed, what recommendations were made, and how the client responded. These logs are stored in immutable audit trails that can't be altered retroactively — providing the evidence the FCA expects during supervisory reviews.
For US brokers, E&O claims often hinge on whether you can prove you provided appropriate coverage recommendations and notified the client of coverage gaps. Regure's documentation trail shows exactly what was presented to the client, when it was presented, and whether the client accepted or declined the recommendation.
- Complete audit trail of every document action, client communication, and policy transaction
- FCA Consumer Duty outcome monitoring dashboards for UK brokers
- E&O defense documentation for US brokers — timestamped records of coverage discussions
- Automated retention policies by jurisdiction (6 years post-policy expiration in most markets)
- Export-ready compliance reports for regulatory reviews and E&O carrier audits
See the complete audit trail architecture and security framework that makes Regure audit-ready from day one.
What brokers and agencies ask about Regure
Does Regure integrate with Applied Epic or Vertafore?
Yes. Regure integrates with Applied Epic, Vertafore AMS360, and other agency management systems via bi-directional APIs. Client and policy data syncs between systems, and documents uploaded to Regure appear in your AMS client file. This eliminates duplicate data entry and keeps your AMS as the source of truth for client records.
Can we use this across multiple branch offices?
Yes. Multi-branch agencies configure role-based access so each branch sees their own clients while headquarters sees all clients across all branches. This supports regional operations while maintaining centralized oversight. Branch managers can run reports for their location, and principals can run consolidated reports across the entire agency.
How does the client portal work?
Clients receive secure login credentials and access a branded portal showing their policies, claims, and documents. They can request certificates of insurance, check claim status, and upload documents without calling your office. The portal is white-labeled with your agency branding — clients see your logo and colors, not Regure's.
Does Regure handle commission reconciliation?
Yes. Regure ingests commission statements from carriers (PDF or CSV), extracts policy numbers and amounts, and matches them to your client records. Discrepancies are flagged for review. This eliminates manual matching in Excel and ensures you catch commission errors quickly. See email-to-claim automation.
How does this help with FCA Consumer Duty compliance?
For UK brokers, Regure logs every client interaction, document action, and advice conversation in immutable audit trails. When the FCA asks for evidence of suitable advice or good customer outcomes, you export the complete documentation trail in minutes. The system tracks outcome metrics per Consumer Duty requirements. Read more about UK compliance.
What does pricing look like for a mid-size agency?
Regure is priced per user per month. A mid-size agency with 20-50 users (producers, CSRs, account executives) would typically be on the Professional tier at $150/user/month, including document processing, client portal, renewal tracking, and audit trails. See full pricing details.
See how Regure works for your brokerage
Book a 20-minute demo with your actual client files. We'll show you centralized document organization, renewal workflows, and the client portal — with your data.