Regure ("we," "us," "our," or "Regure") is operated by The Algorithm. We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our insurance claims automation platform and services.

By using Regure, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

• Account Information: Name, email address, company name, job title, department, phone number, and business address when you create an account

• Claims Data: Insurance claim documents, forms, reports, photos, and related information you upload to process claims

• Payment Information: Billing details and payment method information (processed securely through third-party payment processors)

• Communications: Messages, support requests, and feedback you send to our team

• Usage Data: Features accessed, claims processed, workflows created, time spent on platform, and actions performed

• Technical Data: IP address, browser type and version, device type, operating system, and referring URLs

• Log Data: Access times, pages viewed, errors encountered, and system activity for troubleshooting and security

• Data from integrated systems (CRM, policy administration, accounting software) when you authorize such connections

• Information from payment processors to complete transactions

2. How We Use Your Information

• Provide, operate, and maintain the Regure claims automation platform

• Process insurance claims using AI-powered document classification and workflow automation

• Generate automated workflows and task assignments

• Store and organize claims documentation securely

• Respond to your inquiries and provide customer support

• Send account-related notifications, service updates, and security alerts

• Provide training and onboarding assistance

• Analyze usage patterns to improve platform functionality

• Develop new features and services

• Conduct research to enhance AI accuracy and automation capabilities

• Detect, prevent, and respond to security threats, fraud, and unauthorized access

• Maintain audit trails for regulatory compliance

• Enforce our Terms of Service and protect our legal rights

• Send newsletters, product updates, and promotional communications

• You may opt-out of marketing emails at any time

3. Sharing Your Information

• AES-256 encryption for all data stored on our servers

• TLS/SSL encryption for data transmitted between your device and our platform

• Role-based access permissions ensuring users only access authorized data

• Multi-factor authentication options for account security

• Regular access reviews and credential rotation

• Secure cloud hosting with reputable providers

• Regular security assessments and vulnerability scanning

• Intrusion detection and prevention systems

• Automated backup and disaster recovery procedures

• Comprehensive audit trails tracking all data access and modifications

• 24/7 security monitoring and incident response protocols

• Regular internal security reviews

• Built using security best practices aligned with industry standards

• Regular third-party security assessments

• Ongoing security training for all team members

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share data only in these limited circumstances:

Service Providers: We share information with trusted third-party vendors who help us operate our platform:

• Cloud hosting providers (data storage and infrastructure)

• Payment processors (billing and subscription management)

• Email service providers (communications and support)

• Analytics providers (platform improvement)

All service providers are contractually required to protect your information and use it only for specified purposes.

Legal Requirements: We may disclose information when required to:

• Comply with applicable laws, regulations, or valid legal processes

• Respond to court orders, subpoenas, or government requests

• Enforce our Terms of Service or investigate violations

• Protect the rights, property, safety, or security of Regure, our users, or the public

Business Transfers: If Regure or The Algorithm is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

With Your Consent: We may share information for other purposes with your explicit permission.

5. Data Retention

Active Accounts: We retain your information while your account is active and for as long as needed to provide services.

Claims Data: Insurance claims data is retained according to industry regulatory requirements, typically 7 years from claim closure date, or as required by applicable insurance regulations in your jurisdiction.

Deleted Accounts: When you request account deletion, we will:

• Remove your personal information within 30 days

• Retain certain data as required by law or legitimate business purposes (financial records, legal compliance)

• Anonymize data used for analytics and service improvement

Backup Data: Deleted information may persist in backup systems for up to 90 days before permanent removal.

6. Your Privacy Rights

You have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you

Correction: Update or correct inaccurate or incomplete information

Deletion: Request deletion of your personal information (subject to legal retention requirements)

Data Portability: Export your data in a structured, commonly used format

Restriction: Request limitation on how we process your information

Objection: Object to processing based on legitimate interests

Opt-Out: Unsubscribe from marketing communications at any time

To exercise these rights, contact us at: privacy@getregure.com

We will respond to requests within 30 days. Some requests may require identity verification to protect your information.

7. International Data Transfers

Regure operates globally with infrastructure in multiple countries. Your information may be transferred to, stored, and processed in the United States and other countries where The Algorithm or our service providers operate.

When we transfer data internationally, we implement appropriate safeguards such as:

• Standard contractual clauses approved by regulatory authorities

• Ensuring service providers meet adequate data protection standards

• Compliance with applicable data transfer regulations

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your login session

• Remember your preferences and settings

• Analyze platform usage and performance

• Provide security features

You can control cookies through your browser settings. Disabling cookies may limit certain platform functionality.

9. Third-Party Links and Integrations

10. Children's Privacy

Regure is designed for business use and is not intended for individuals under 18 years of age. We do not knowingly collect information from children. If we discover we have inadvertently collected data from a child, we will delete it promptly.

11. California Privacy Rights

• Right to know what personal information is collected

• Right to know whether personal information is sold or disclosed

• Right to opt-out of the sale of personal information (we do not sell information)

• Right to deletion of personal information

• Right to non-discrimination for exercising privacy rights

To exercise CCPA rights, email: privacy@getregure.com

12. Changes to This Privacy Policy

• Material changes will be communicated via email to your registered address

• Notification banner on the platform for 30 days

• Updated "Effective Date" at the top of this policy

13. Contact Us

Email: privacy@getregure.com

Address: The Algorithm
5031 Ashbrook Cir, 
Highlands Ranch, CO, 80130

14. Governing Law

By using Regure, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.