Claims don't close in email threads — they close when everyone works from the same source of truth
Regure's built-in secure messaging, video conferencing, and mobile app keep every conversation attached to the claim file. Adjusters, supervisors, specialists, contractors, and claimants collaborate in one place — encrypted end-to-end, logged for audit, accessible from anywhere.
Every claim involves 6-8 people communicating across 4-5 different tools
A single property claim might involve: the claimant, their broker, the assigned adjuster, a field inspector, a roofing contractor, a supervisor for approval, and a compliance officer for regulatory review. These people communicate via email, phone, text, Slack, Microsoft Teams, and sometimes fax — none of which are connected to the claim file.
The adjuster has a phone conversation with the contractor about repair scope, makes notes in a Word document, and emails it to the supervisor. The supervisor responds with questions via email. The field inspector sends photos via text message. The broker calls for a status update. Every communication happens in a different channel, creating a fragmented record that's impossible to reconstruct when a regulator, auditor, or litigator asks for the complete claim history.
This fragmentation isn't just an inconvenience — it's a compliance risk. Sensitive claim data (medical records, financial information, personal details) travels through unsecured email. Conversations that influence claim decisions happen on personal phones with no audit trail. Document versions diverge when people work from email attachments instead of a shared source.
Regure replaces this fragmented communication stack with secure, claim-linked collaboration tools: encrypted messaging, video conferencing, and mobile access — all attached to the claim file and logged in immutable audit trails.
Claim-linked messaging that replaces email threads with auditable conversations
Every message in Regure is attached to a specific claim. When you discuss CLM-2847, the conversation lives in CLM-2847's file — not buried in someone's inbox. Every message is encrypted, logged, and searchable.
Email fails insurance claims communication for three reasons. First, email threads lose context — after 10 replies with different people CC'd at different points, nobody knows the current status. Second, email isn't secure — sensitive medical records and financial data travel through servers you don't control. Third, email isn't auditable — when a regulator asks for the complete communication history on a claim, reconstructing it from multiple people's inboxes takes days.
Regure's claim-linked messaging solves all three problems:
- Every message is attached to a claim — conversations are organized by claim, not by inbox
- Topic channels within claims: separate threads for investigation, settlement negotiation, contractor coordination, and regulatory correspondence
- End-to-end encryption (AES-256) — messages are encrypted in transit and at rest, with keys managed per-organization
- Mention and notification: @mention specific team members, roles, or external parties to draw attention to specific messages
- File sharing within conversations: attach documents, photos, and reports directly in the message thread — automatically linked to the claim file
- Full audit trail: every message logged with sender, timestamp, recipients, and claim association — exportable for regulatory review
- Search across all claim communications: find any message, on any claim, by keyword, sender, date range, or claim attribute
For compliance teams, claim-linked messaging provides the communication evidence that regulators expect during supervisory reviews — a complete, chronological record of every discussion that influenced claim decisions.
Built-in video conferencing for remote assessments, depositions, and expert consultations
Not every assessment requires an in-person visit. Remote video assessments reduce cycle time for simple claims, enable expert consultations without travel, and provide recorded evidence for complex or disputed claims.
Remote Damage Assessment
For straightforward claims — minor property damage, low-severity auto damage, simple liability incidents — a video call with the claimant can replace a field inspection that takes days to schedule. The claimant walks through the damage with their phone camera while the adjuster documents the assessment in real time.
Video assessments reduce the investigation phase from 5-7 days (schedule field inspection, travel, inspect, return, write report) to 30-60 minutes (schedule video call, assess, document). For claims under $10K, this acceleration alone cuts cycle time in half.
Expert Consultations
Complex claims require specialist input: structural engineers for property damage, medical specialists for injury claims, forensic accountants for business interruption losses. Video conferencing connects the adjuster with specialists without travel coordination — specialists review claim documents in Regure during the call and provide opinions in real time.
Expert consultation recordings are attached to the claim file with timestamps, participants, and key decision points documented — providing evidence of the expert analysis that informed claim decisions.
Deposition & Statement Recording
Recorded statements from claimants, witnesses, and experts are critical evidence. Regure's video conferencing includes statement recording with participant consent documentation, timestamped transcription, and secure storage in the claim file. Recorded statements are admissible evidence when properly documented.
For litigation-track claims, recorded depositions with full participant identification and timestamp verification provide the evidence integrity courts require.
Multi-Party Conferences
Complex claims often require coordinated discussions: adjuster, claimant, contractor, and supervisor on the same call. Regure supports multi-party video conferences with screen sharing (for document review), recording, and participant-specific access controls (claimants see only their claim documents, not internal notes).
Conference schedules integrate with claim workflows — a multi-party review can be a required step in the workflow before settlement approval.
Mobile app for field adjusters, contractors, and remote team members
Claims work happens in the field — at damage sites, medical facilities, repair shops, and claimant homes. Regure's mobile app gives field personnel full claim access, document capture, and secure communication from any device.
Field Investigation Tools
Field adjusters capture geotagged, timestamped photos directly into the claim file. Audio recordings capture witness statements with consent documentation. Digital measurement tools estimate damage dimensions. Checklists guide field adjusters through investigation requirements per claim type and jurisdiction.
All field captures sync to the claim file immediately when connectivity is available — and queue locally for automatic sync when field adjusters are in areas without cellular coverage.
Offline Capability
Insurance investigations happen in basements, rural areas, and disaster zones where cellular coverage is unreliable. Regure's mobile app works offline: view claim documents downloaded before the site visit, capture photos and notes, record statements, and complete inspection checklists. Everything syncs automatically when connectivity returns.
Offline capability ensures field adjusters aren't blocked by connectivity issues — critical during catastrophe events when cell towers may be damaged or overloaded.
On-Site Signature Capture
Claimant statements, proof of loss forms, and settlement releases often need signatures during field visits. The mobile app captures digital signatures with biometric verification (touch/face ID), witness documentation, and GPS-stamped location proof. Signed documents are immediately available in the claim file.
For legally binding e-signatures, mobile capture meets the same legal standards as desktop e-signature — ESIGN Act, eIDAS, and UETA compliance.
Controlled access for claimants, contractors, brokers, and external experts
Claims involve external parties who need access to specific information — but not your entire claims operation. Regure provides controlled external access with granular permissions and complete audit trails.
Claimant Portal
Claimants view their claim status, upload requested documents, sign settlement agreements, and communicate with their assigned adjuster — all through a secure web portal. They see only their claim, only the information relevant to them, and only the documents appropriate for claimant access.
Self-service claimant access reduces inbound phone calls by 40-60% — claimants check status online instead of calling for updates. For brokers, client portals show claim status across all their policyholders.
Contractor & Vendor Access
Contractors submit repair estimates, progress photos, and completion documentation through dedicated access portals. They see only the claims they're assigned to, only the documents relevant to their scope, and communicate directly with the assigned adjuster through claim-linked messaging.
Contractor access eliminates the email chain between adjuster, contractor, and supervisor — estimate reviews, scope changes, and approvals happen in the claim file with full visibility and audit trails.
Expert & Specialist Access
Independent medical examiners, forensic engineers, and other specialists access claim documents and submit their reports through controlled channels. Their access is time-limited (automatically revoked after engagement completion) and scope-limited (only documents relevant to their assessment).
Expert access logging provides evidence of what the expert reviewed and when — important for litigation where the foundation of expert opinions may be challenged.
Carrier Client Access (for TPAs)
For TPAs, carrier clients access real-time claim status, download reports, and view documentation for their programs only. Carrier access is isolated — Carrier A cannot see Carrier B's data. Access permissions are configured per carrier with role-based controls for carrier staff (view-only, reporting, audit).
Carrier self-service access reduces TPA administrative overhead and provides the transparency carriers expect during TPA oversight reviews.
What claims teams ask about secure collaboration
Is messaging truly end-to-end encrypted?
Yes. All messages are encrypted with AES-256 in transit (TLS 1.3) and at rest. Encryption keys are managed per-organization — Regure staff cannot read your messages. For organizations requiring additional control, customer-managed encryption keys (CMEK) are available on Enterprise tier. See security architecture.
Can we disable external access for specific claim types?
Yes. External access permissions are configurable per claim type, per role, and per organization policy. Litigation-track claims can restrict all external access. SIU investigation claims can hide from claimant portals. Sensitive claims can require additional authorization before any external sharing.
Does the mobile app work on both iOS and Android?
Yes. The Regure mobile app is available on iOS (iPhone/iPad) and Android devices. Feature parity is maintained across platforms. The app supports device-level biometric authentication (Face ID, Touch ID, fingerprint) and enforces organizational mobile device management (MDM) policies if configured.
How does video conferencing compare to Zoom or Teams?
Regure's video is purpose-built for claims: calls are linked to claim files, recordings auto-attach to claims, participant access is controlled by claim permissions, and all activity is logged in audit trails. Zoom and Teams are general-purpose tools with no claim context — recordings end up in personal folders, and there's no audit trail linking the call to the claim decision.
Can external parties only see what we want them to see?
Absolutely. External access is granular: per-document, per-channel, and per-claim section. A contractor sees only their assigned claim's documents relevant to their scope. A claimant sees only their claim status and documents appropriate for claimant access. Internal notes, reserve information, and investigation details are never visible to external parties unless explicitly shared.
What happens to collaboration data when a claim closes?
All messages, video recordings, file shares, and external access logs are archived with the claim file per your retention policies. Archived collaboration data remains searchable and exportable for future reference, regulatory inquiry, or litigation support. External party access is automatically revoked at claim closure.
See how Regure replaces email with claim-linked collaboration
Book a 20-minute demo. We'll show you secure messaging, video assessment, mobile field tools, and external party access — all attached to a real claim workflow.