Sapiens Integration
Connect document automation and workflow intelligence to Sapiens core platforms. Sapiens handles policy administration and claims core. Regure handles document processing and workflow orchestration.
Sapiens for core platform. Regure for document intelligence.
Sapiens provides enterprise-grade policy administration, claims management, billing, and reinsurance platforms for P&C, life, and pension carriers globally. Sapiens CoreSuite and IDC deliver scalable, configurable core systems for insurers processing millions of policies and claims annually.
But like most core platforms, Sapiens wasn't designed for document-heavy operations — broker submission intake, ACORD form processing, claims document automation, or multi-party collaboration workflows. Most Sapiens customers build custom document handling within Sapiens (expensive to maintain) or use standalone document management systems that don't integrate cleanly.
Regure integrates with Sapiens via REST API to layer document automation and workflow orchestration on top of your core platform. Documents arriving from any source get classified and extracted by AI, then push data directly into Sapiens underwriting queues or claims files. Policy and claim status sync from Sapiens to Regure for real-time visibility across all stakeholders.
You maintain the reliability and configurability of Sapiens for core operations while gaining document intelligence and collaboration capabilities that extend beyond standard Sapiens functionality. One integrated platform for underwriters, adjusters, and operations teams.
What syncs between Regure and Sapiens
Sapiens remains your source of truth for policy and claim lifecycle. Regure becomes your source of truth for document processing and external workflows.
From Regure to Sapiens
- Documents from all channels (broker portals, email, upload, mobile, API)
- AI classification results (document type, confidence scores, metadata)
- Extracted structured data (ACORD fields, loss details, submission data, claim information)
- Document content (PDFs, images, forms) attached to policy and claim records
- Workflow completion events (submission complete, FNOL intake complete, underwriting review ready)
When a broker submits a new business application or a claimant files an FNOL, Regure's AI extracts all relevant fields and pushes them into the corresponding Sapiens module. Underwriting submissions populate new business queues with pre-filled data. Claims FNOL forms create new claim records with extracted loss details. No manual transcription required.
From Sapiens to Regure
- Policy data (policy numbers, effective dates, coverage details, insured information)
- Claim data (claim numbers, status, loss dates, assignment, reserves)
- Underwriting decisions (quote approved, bound, declined, pending additional info)
- Status updates (policy issued, claim approved, payment authorized)
- Assignment and routing changes (underwriter reassignments, adjuster changes)
Sapiens remains the authoritative source for all policy and claim decisions. When an underwriter binds a policy in Sapiens or an adjuster approves a claim, that status syncs to Regure immediately. Brokers, field teams, and claimants see accurate real-time status without needing Sapiens licenses or portal access.
How to connect Regure to Sapiens platforms
Regure's implementation team configures the API integration. Your Sapiens administrator provides credentials and approves data mappings.
API Authentication
Your Sapiens administrator creates an API service account with read/write permissions for policy and claims modules (IDC, CoreSuite, Decision, or Reinsurance). Regure connects via Sapiens REST APIs using OAuth 2.0 or API key authentication depending on your Sapiens version.
Field Mapping
Map Regure document fields to Sapiens entity fields. For example, extracted loss date maps to claim loss date, extracted named insured maps to policy holder name. Sapiens custom fields and complex entity structures (multi-location commercial risks) are fully supported. Field mappings are configurable without Sapiens changes.
Webhook Configuration
Configure Sapiens webhooks to notify Regure when policy status changes, claims update, or underwriting decisions occur. Real-time webhooks eliminate polling delays. Regure provides webhook endpoints and handles authentication and retry logic for failed deliveries.
Testing & Go-Live
Test in Sapiens staging environment with sample policies and claims. Upload documents to Regure, verify data flows to Sapiens, confirm document attachments appear in Sapiens records. Validate webhooks trigger correctly. Production rollout after UAT approval. Regure monitors integration health post-launch.
How Sapiens customers use Regure
Three deployment patterns for carriers running Sapiens core platforms.
Submission Automation
Broker submissions arrive via email, broker portal, or API. Regure's AI classifies submissions by line of business (commercial property, GL, auto, workers comp) and extracts all ACORD fields or proprietary submission form data. Extracted data populates Sapiens underwriting queues with pre-filled new business records.
Underwriters review submissions in Sapiens with all data pre-populated from source documents — no manual transcription from ACORD 125, 126, 130, or 140 forms. Missing information flags automatically. Underwriting workflow rules in Sapiens trigger based on submission data (e.g., route high-value accounts to senior underwriters).
Claims FNOL Processing
FNOL submissions from any channel (policyholder portals, agent reports, direct claimant contact) flow into Regure. AI extracts loss date, location, description, parties involved, and injury/damage details. Extracted data creates new claim records in Sapiens claims module with all fields pre-populated.
Sapiens assignment rules apply immediately — claims route to appropriate adjusters based on line of business, complexity, or geography. Documents (photos, police reports, initial estimates) attach to the Sapiens claim record. Adjusters start investigation immediately without waiting for manual intake processing.
Compliance Documentation
Regure maintains immutable audit logs of all document access, modifications, and sharing actions — meeting regulatory requirements for claims and underwriting file integrity. Audit logs capture user identity, timestamp, IP address, and action taken. Export logs for regulatory reviews or litigation discovery.
Document retention policies ensure compliance with jurisdictional requirements (7-year retention for most P&C, longer for certain lines). Automated deletion after retention periods expire. Version history tracks all document changes with rollback capability. All audit data syncs to Sapiens for centralized compliance reporting.
Common questions about the Sapiens integration
Which Sapiens products does Regure integrate with?
Regure integrates with Sapiens CoreSuite (policy administration and claims), IDC (Intelligent Underwriting and Claims), Decision (underwriting decision engine), and Reinsurance platforms. The integration uses Sapiens REST APIs available across these products. Specific field mappings are customized based on which Sapiens modules you're using and your configuration.
Is this a certified Sapiens integration?
Partnership certification is in progress. The integration currently uses Sapiens' published REST APIs, which are version-stable and supported by Sapiens. Many carriers are live in production today using this API-based integration. Certification through Sapiens' partner program will be completed in Q2 2026.
What's the setup timeline for the Sapiens integration?
Standard configurations (policy admin and claims with common field mappings) typically go live in 2-3 weeks. Complex configurations with extensive custom fields, multi-entity structures, or multiple Sapiens modules may take 4-6 weeks. Regure's professional services team handles the heavy lifting — your IT team provides credentials and approves mappings.
Can we use Regure with Sapiens cloud or on-premise deployments?
Both. Regure integrates with Sapiens cloud (SaaS) deployments via public APIs and with on-premise Sapiens installations via VPN or API gateway. For on-premise deployments, your network team provides secure API access (typically via VPN tunnel or reverse proxy). Cloud deployments connect directly via HTTPS with OAuth authentication.
Learn more about Regure and Sapiens
Solutions for Carriers
See how insurance carriers use Regure for submission automation, claims processing, and regulatory compliance across all lines of business.
Workflow Engine
Build custom workflows that route documents, assign tasks, trigger Sapiens API actions, and orchestrate multi-step processes.
Document Processing
Deep dive into Regure's AI document classification, OCR, field extraction, and ACORD form processing capabilities.
Related Integrations
Ready to add document automation to Sapiens?
Book a technical demo with your Sapiens environment. We'll show you the API integration, field mapping, and workflow automation in action.