Guidewire Integration
Layer document automation and team collaboration on top of Guidewire ClaimCenter. Guidewire handles policy data, reserves, and payments. Regure handles documents, workflows, and secure team communication.
Guidewire does core claims. Regure does documents and collaboration.
Guidewire ClaimCenter is the industry-leading core claims platform for managing policy data, reserves, payments, and regulatory reporting. But ClaimCenter wasn't designed for document-heavy workflows or real-time team collaboration across field adjusters, desk examiners, and third-party vendors.
Most Guidewire customers bolt on third-party document management systems, email plugins, and collaboration tools — creating fragmented workflows where adjusters switch between 4-5 systems to process a single claim. Documents live in one system, claim data lives in Guidewire, and team communication happens over email.
Regure layers on top of ClaimCenter to provide document automation, workflow orchestration, and secure collaboration — without replacing Guidewire or requiring ClaimCenter customization. Documents flow into Regure, get classified and extracted by AI, and push data directly into ClaimCenter fields. Claim status syncs back from ClaimCenter to keep all parties updated in real-time.
Your claims operation gets the reliability of Guidewire for core claims management plus the document intelligence and collaboration capabilities that ClaimCenter doesn't provide natively. One unified experience for adjusters. No middleware. No custom ClaimCenter workflows to maintain.
What data flows between Regure and Guidewire ClaimCenter
The integration is designed to keep each system doing what it does best — Guidewire manages claim lifecycle and financials, Regure manages documents and workflows.
Data flowing from Regure to ClaimCenter
- Documents uploaded to Regure (emails, faxes, mobile uploads, API submissions)
- Document metadata (type, source, timestamp, confidence score)
- Extracted field data (claimant names, policy numbers, loss dates, amounts, vehicle VINs, injury descriptions)
- Document content (PDFs, images, forms) attached to claim records in ClaimCenter
- Workflow status and completion notifications (e.g., FNOL workflow completed, all required docs received)
When a document arrives in Regure via email or upload, the AI classification engine identifies the document type (police report, medical record, repair estimate, etc.) and extracts key fields. This extracted data pushes directly to the corresponding fields in ClaimCenter — no manual data entry required. The full document attaches to the claim record so adjusters can review source documents without leaving ClaimCenter.
Data flowing from ClaimCenter to Regure
- Claim status updates (opened, pending review, approved, closed)
- Policy data (policy number, effective dates, coverage limits, deductibles)
- Reserve and payment data (reserve amounts, payment status, settlement amounts)
- Assignment changes (adjuster reassignments, vendor assignments)
- Claim notes and activity logs (adjusters' notes, diary entries, status changes)
ClaimCenter remains the source of truth for claim status and policy data. When an adjuster updates a claim status in ClaimCenter or changes a reserve amount, that information syncs to Regure so field teams, vendors, and claimants see accurate, real-time claim status. Webhooks notify Regure immediately when claim data changes in ClaimCenter, eliminating sync delays.
How to configure the Guidewire ClaimCenter integration
Regure's professional services team handles the initial setup. Your IT team provides API credentials and approves field mappings. Most integrations go live in 1-2 weeks.
API Authentication
Your Guidewire administrator creates a service account in ClaimCenter with API access permissions. Regure connects via OAuth 2.0 authentication with token refresh for continuous access. No custom ClaimCenter plugins or code required.
Field Mapping
Map Regure document fields to ClaimCenter claim fields (e.g., extracted loss date maps to ClaimCenter's LossDate field, extracted claimant name maps to ClaimContact). Custom fields in ClaimCenter are fully supported. Mapping configuration is stored in Regure and can be updated without ClaimCenter changes.
Webhook Configuration
Configure ClaimCenter webhooks to notify Regure when claim status changes, assignments update, or notes are added. Webhooks ensure real-time synchronization — no polling delays. Regure provides webhook endpoints and authentication credentials during setup.
Testing & Validation
Test the integration with sample claims in ClaimCenter's test environment. Upload documents to Regure, verify data populates in ClaimCenter fields, and confirm document attachments appear in claim records. Validate webhooks fire correctly when claim status changes. Move to production after testing sign-off.
How Guidewire customers use Regure
Three common deployment patterns for carriers running ClaimCenter.
Document Automation for ClaimCenter Users
Emails sent to claims@ automatically file to the correct claim in ClaimCenter based on claim number or policy number in the subject line. FNOL documents submitted through agent portals auto-extract to ClaimCenter fields (claimant details, loss location, injury descriptions) without manual data entry.
Adjusters access documents directly within ClaimCenter via embedded links to Regure's document viewer. Search across all documents by claim number, policy number, claimant name, or document type — results return instantly even across millions of documents.
Team Collaboration on Top of ClaimCenter
Field adjusters use Regure's mobile app to capture photos, record statements, and message desk examiners — all synced to the ClaimCenter claim record. Secure messaging between adjusters, vendors, and claimants eliminates unsecured email threads and SMS.
Vendors (body shops, contractors, medical providers) access a secure portal to upload estimates, invoices, and progress photos without needing ClaimCenter licenses. Documents flow directly into ClaimCenter with audit trails of who uploaded what and when.
Audit Trails for Regulatory Compliance
Immutable audit logs capture every document access, edit, and share action — meeting regulatory requirements for claims file integrity. Logs include user identity, timestamp, IP address, and action taken. Export audit trails for regulatory reviews or litigation discovery.
Document version history tracks all changes to claim documents with rollback capability. Retention policies ensure documents are preserved for regulatory timelines (7 years for most states) with automated deletion after retention expires.
Common questions about the Guidewire integration
Does Regure replace Guidewire ClaimCenter?
No. Regure layers on top of ClaimCenter to add document automation and collaboration capabilities. ClaimCenter remains your core claims platform for policy data, reserves, payments, and regulatory reporting. Regure handles documents, workflows, and secure communication — areas where ClaimCenter customers typically use third-party tools or manual processes.
What data syncs between Regure and ClaimCenter?
Documents and extracted data flow from Regure to ClaimCenter (police reports, medical records, photos, repair estimates with extracted fields). Claim status, policy data, and assignment changes flow from ClaimCenter to Regure. The integration is bi-directional with real-time sync via webhooks. You control which fields map between systems during configuration.
How long does it take to set up the integration?
Most Guidewire integrations go live in 1-2 weeks. Regure's professional services team handles API configuration, field mapping, webhook setup, and testing. Your IT team provides ClaimCenter API credentials and approves field mappings. Complex custom field mappings or multi-environment rollouts may take 3-4 weeks.
Who manages the integration after it's set up?
Regure handles the initial setup and configuration. Your IT team maintains ClaimCenter API credentials and can update field mappings as needed. Regure's support team monitors integration health, handles API version updates, and provides troubleshooting. No ongoing developer resources required on your side after go-live.
Learn more about Regure and Guidewire
Regure vs. Guidewire
Compare Regure's document automation platform with Guidewire's ClaimCenter. Understand where each system excels and why many carriers use both.
Solutions for Carriers
See how insurance carriers use Regure for claims automation, FNOL processing, and team collaboration across personal and commercial lines.
Document Processing Platform
Deep dive into Regure's AI document classification, OCR, field extraction, and duplicate detection capabilities.
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Ready to integrate Regure with Guidewire ClaimCenter?
Book a technical demo with your ClaimCenter environment. We'll walk through the integration architecture, field mapping, and answer your IT team's questions.