Duck Creek Integration
Add document processing, workflow automation, and team collaboration to Duck Creek's cloud-native P&C suite. Duck Creek manages policy, billing, and claims core. Regure manages documents, workflows, and field collaboration.
Duck Creek handles your P&C core. Regure handles document intelligence and workflows.
Duck Creek's cloud-native platform delivers policy administration, billing, and claims management in a unified SaaS environment. But like most core platforms, Duck Creek wasn't designed for document-heavy workflows — FNOL intake from multiple channels, ACORD form processing, field adjuster collaboration, or vendor document management.
Most Duck Creek customers build custom workflows within Duck Creek for document routing, or they bolt on separate document management systems that don't integrate cleanly. Adjusters switch between Duck Creek for claim data and external systems for documents, creating fragmented workflows and duplicate data entry.
Regure integrates with Duck Creek via the OnDemand API to provide document automation and workflow orchestration on top of your P&C suite. Documents arriving via email, upload, or API get classified and extracted by AI, then push data directly into Duck Creek claims fields. Policy and claim data sync from Duck Creek to Regure so field teams and vendors have real-time visibility without Duck Creek licenses.
You get the benefits of Duck Creek's cloud-native core plus document intelligence and collaboration capabilities that extend beyond what's built into the platform. One integrated experience for underwriters, adjusters, and agents — no middleware complexity.
What syncs between Regure and Duck Creek
The integration keeps Duck Creek as your source of truth for policy and claims data while Regure handles all document processing and external collaboration.
From Regure to Duck Creek
- Documents from all sources (email, fax, upload, mobile, API)
- AI classification results (document type, confidence score, source)
- Extracted field data (ACORD form fields, FNOL details, loss amounts, claimant info)
- Document content (PDFs, images, forms) attached to policy and claim records
- Workflow completion events (submission review complete, FNOL intake complete)
When a broker submits an ACORD application or a claimant files an FNOL, Regure's AI extracts all relevant fields and pushes them to the corresponding Duck Creek record. No manual data entry. Documents attach to the policy or claim record so underwriters and adjusters can review source documents without leaving Duck Creek.
From Duck Creek to Regure
- Policy data (policy numbers, effective dates, coverage details, insured info)
- Claim data (claim numbers, status, loss dates, assignment info)
- Billing and payment status (premium due, payment received, settlement issued)
- Status updates (policy issued, claim approved, payment sent)
- Assignment changes (underwriter assignments, adjuster reassignments)
Duck Creek remains the authoritative source for policy and claim status. When an underwriter binds a policy or an adjuster approves a claim, that status syncs to Regure immediately via webhooks. Field teams, vendors, and policyholders see accurate real-time status without needing Duck Creek access.
How to connect Regure to Duck Creek OnDemand
Regure's implementation team configures the integration. Your Duck Creek admin provides API credentials and approves field mappings.
API Connection
Your Duck Creek administrator creates an API service account with permissions for policy and claims modules. Regure connects via Duck Creek's OnDemand API using OAuth 2.0 authentication. API tokens refresh automatically to maintain continuous connectivity.
Field Mapping
Map extracted document fields to Duck Creek policy and claims fields. For example, ACORD 125 named insured maps to Duck Creek's insured name field, loss location maps to Duck Creek's loss address field. Support for custom fields and multi-entity structures (umbrella policies, complex commercial risks).
Webhook Subscriptions
Subscribe to Duck Creek events for real-time synchronization. When claim status changes or a policy is issued in Duck Creek, webhooks notify Regure instantly. No polling delays. Regure provides webhook endpoints and handles authentication.
Testing & Go-Live
Test with sample policies and claims in Duck Creek's staging environment. Upload documents to Regure, verify data flows to Duck Creek, and confirm webhooks trigger correctly. Move to production after UAT sign-off. Regure monitors integration health post-launch.
How Duck Creek customers use Regure
Three deployment patterns for carriers running Duck Creek's P&C suite.
ACORD Form Automation
Brokers submit ACORD 125, 126, 130, and 140 applications via email or upload. Regure's AI extracts all fields (named insured, coverage limits, locations, loss history) and pushes data directly to Duck Creek underwriting queues. Underwriters review submissions in Duck Creek with pre-populated fields — no manual data entry from ACORD forms.
Certificate of insurance (ACORD 25) requests get processed automatically. Extract insured details from Duck Creek, generate certificate via Regure's template engine, and deliver to broker electronically. Track certificate issuance for audit compliance.
Claims Document Intake
Email attachments sent to claims@ auto-route to the correct claim in Duck Creek based on claim number or policy number detection. Police reports, repair estimates, and medical records classify automatically and attach to claim files. Adjusters find all documents in Duck Creek without manual filing.
FNOL forms submitted through policyholder portals extract loss details (date, location, description, parties involved) and create new claims in Duck Creek automatically. Adjuster assignment rules in Duck Creek apply immediately — no intake queue delays.
Field Adjuster Collaboration
Field adjusters use Regure's mobile app to capture photos, record statements, and upload damage assessments without Duck Creek mobile licenses. Photos sync to Duck Creek claim records with GPS coordinates and timestamps. Desk examiners review field documentation in Duck Creek.
Secure messaging between field teams and office staff eliminates unsecured SMS and email. Message threads attach to Duck Creek claim records for complete audit trails. Vendors (contractors, appraisers, medical providers) upload documents to Regure portals that flow directly into Duck Creek.
Common questions about the Duck Creek integration
Is Duck Creek required to use Regure?
No. Regure works standalone or integrates with any core platform via API. This integration is designed specifically for Duck Creek customers who want to add document automation and collaboration on top of their existing Duck Creek deployment. If you're not using Duck Creek, Regure can integrate with your current systems or serve as your primary claims platform.
What gets automated with the Duck Creek integration?
Document classification (police reports, ACORD forms, estimates, photos), data extraction (auto-populate Duck Creek fields from documents), document routing (attach to correct policy or claim), and workflow triggers (start underwriting review when submission complete, notify adjuster when all FNOL docs received). Manual document handling and data entry is eliminated for 80-90% of inbound documents.
Can we customize workflows in Regure that trigger Duck Creek actions?
Yes. Regure's workflow engine can trigger Duck Creek API actions based on workflow completion. For example, when a submission review workflow completes in Regure (all required documents received and validated), automatically create a new policy quote in Duck Creek and assign it to an underwriter. Workflow rules are fully configurable without coding.
How does this integrate with Duck Creek's cloud updates?
Regure uses Duck Creek's published OnDemand API, which is version-stable across Duck Creek's quarterly cloud releases. When Duck Creek releases new API versions, Regure's engineering team tests compatibility and updates the integration if needed — typically with zero downtime. You don't need to update Regure when Duck Creek releases new features.
Learn more about Regure and Duck Creek
Regure vs. Duck Creek
Detailed comparison of Regure's document automation platform and Duck Creek's P&C suite. Understand where each excels.
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Ready to add document automation to Duck Creek?
Book a demo with your Duck Creek environment. We'll show you the OnDemand API integration, field mapping, and workflow automation in action.